Refund policy

Return & Exchange Policy

We want you to receive exactly what you ordered and have a smooth shopping experience with us. If an issue occurs from our side, please let us know, and we will take responsibility and do our best to provide a replacement as quickly as possible.

When Can You Request a Replacement?

A replacement can be requested if:

• You ordered one color but received a different color.
• You selected a size but received a different size.
• You received a different product or design from what you ordered.
• The product has a printing quality issue.
• The product has another quality or manufacturing defect caused by our side.

Complaint Time

• Please try to report any issue within 24 hours of receiving your order.
• Reporting the issue as soon as possible helps us understand the problem and process your replacement quickly.
• We truly value your time and want to resolve any issue with as little inconvenience as possible.

Proof Required

• For a return/replacement request, you will be required to provide a video showing the product and the issue clearly.
• This helps us verify the issue fairly and process your request smoothly.
• Your cooperation allows us to assist you faster and ensure you receive the product you originally ordered.

Replacement Process

• Once the issue is verified and approved, the product will be replaced with the correct product.
• We aim to complete the replacement process and deliver the corrected product within 7 days.
• The return will be handled through a reverse-shipping process.
• Our team will guide you through the process and keep it as simple and convenient as possible.

Refunds

• We do not provide cash refunds for approved product issues.
• Instead, the incorrect, damaged, defective, or faulty product will be replaced with the correct product.
• Our goal is to make sure you receive exactly what you ordered and are satisfied with your purchase.